Dominos Pizza - Northampton

The pizza took a total of 36 minutes to arrive, and when it did, it was only lukewarm. Additionally, the bottle of drink that was supposed to come with the deal was missing. This lack of value and attention to detail was disappointing, and I left the restaurant feeling unsatisfied and unhappy with my experience.

We order 2 pizzas on a busy Saturday evening. They were a simple cheese and tomato. The online ordering system shows order-made-oven-inspection-etc however, the pizzas were left far too long in the oven as they were both burnt and dry. The inspection part must have been overlooked because nobody would think they were edible! I'm not sure how difficult it is to create consistent pizzas when that is all they do day in/day out, but this is another example of Dominos poor quality and we'll give them a miss from now on.

The woman who claimed to be the manager of the restaurant got into an argument with me when I provided feedback about the delivery option not working on their app. She insisted that their service was always good and that I must have selected the wrong restaurant. She refused to listen and instead accused me of being at fault as a customer. It was a strange and unpleasant interaction. This experience has made it clear to me that I will not be ordering from a restaurant that does not value or respect their customers.

I ordered pizza online for delivery and waited for an hour with no sign of my order. When I tracked my pizza, it showed that there were no deliveries. After my wife called, we were informed that the pizza had been made but was waiting to go in the oven until they had a driver available. We cancelled our order due to the incompetence and lack of communication from the restaurant. We ended up ordering from Pizza Hut instead, which only took 35 minutes from order to delivery. We are very disappointed with the poor customer service and will not be ordering from this restaurant again.

Ordered over the weekend. 24h later me and my son both being sick, stomach cramps (you get the picture). Didn’t eat anything else the day We had the pizza. Ordered from here a few times and have had a number of probs. Meat on a veggie pizza. Money being debited twice, things missing from orders, food not cooked properly. Like all dominos this one is also over priced.