Pollo Tropical - North Miami Beach

I had a minor issue with my food order. It was mostly a misunderstanding on my part, with a bit of confusion on her end as well. However, the manager addressed my concerns effectively. They provided an excellent explanation and resolved the problem swiftly. I was very impressed with the management team!

I absolutely love Pollo Tropical for their delicious and clean grilled chicken and sides. However, I've noticed that when it comes to pickup or delivery, things can sometimes be missed, like the sauces I requested or a side item being forgotten. It's always a good idea to double-check your order before you leave!

The service wasn't great; I waited almost 20 minutes with just one car ahead of me. When I asked about the delay, they just looked at me and didn't respond. The food is still excellent, which is the only reason I actually keep coming back.

Place really dirty? yuca frita old n burn?. Terrible service?. Didnt have any kind of sauce at all?..

The worst pollo topical the food was awful the chicken was not well cooked and the black bean was more like a soup of beans was only liquid and no beans at all.