Casino Inn - Nogal

We have visited IMG for years, starting when we lived in Texas. We now live in Arizona and continue our annual summer visits to golf and our friends enjoy the casino. Something happened to the rooms this time. Our 'luxury ' room was large but empty except for the bed and two chairs. Furniture gone. Used to be comfortable chairs. And the closet has disappeared! We stayed four nights and have to bring golf clothing and dinner clothing and NO PLACE to hang clothes. The closet was about 18 wide. We had to take out the ironing board and hang our clothing on that. This is unacceptable in a hotel as nice as IMG (used to be). Our friends said the same. Huge rooms with no furniture to speak of. And no closet space. Please fix this. #2 no daily cleaning service which is ok, but should be able to have extra trash liners on hand. Ran out of clean towels after our 4 night stay. Ran out of coffee as well. No way to get a response for refills. Had to snag supplies off the cleaning cart in the hallway. We love visiting IMG, but help! Fix the issues! Thank you. Paul and Ann Conner

Awful. The price does not reflect the condition of the greens. To charge full price is shameful. Cut down all the trees in the middle of the fairways. The staff didn't seem to care, they're probably underpaid.

It is so unfortunate that I will not be able to have my special event at this beautiful and historic property. Why? Because of the nonexistent customer service skills of Rachel Lewis and Charles Meeks in the Catering and Wedding Coordinator Dept. CONSUMER BEWARE. I 've spent so much time planning (6, almost 7 months! at the direction of Rachel Lewis only for her to waste my time by telling me she will no longer work with me after giving some (much needed constructive feedback. I reach out to her manager, Charles Meeks who contacts me, promises to send over a contract to sign, work directly with him and save the date only to not hear from him again for 2 months!! Then attempt to gaslight me into signing a contract within 24 hours and providing a $700 non-refundable deposit, oh and has Rachel handle the paperwork?? They don 't want to earn your business and are not in the business of apologizing or at least admitting to their mistakes. Charles literally tells me, I 'm not admitting anything. Just sign the contract.

I would recommend getting a room with the lake view. It was stunning! My main complaint is our room was very outdated and a bit musty smelling upon arrival. Also no housekeeping unless requested we stayed 4 nights) I had to call and get some things restocked. Just one day of housekeeping would have been nice. Lots of food options which was great. Casino is small but actually enjoyed that over the chaos of say Vegas. We would stay here again just can’t give 5 stars because of room

I was disappointed with my experience at in this resort. The setting is beautiful and the resort has potential, but it seems very rundown. They also don’t provide housekeeping, so on my third day, I’m dealing with piles of towels, I’ve run out of coffee and water and trash is piling up. Truly the service has been the worst part of the experience in every area of the resort. I added one day to my prior reservation at the last minute and couldn’t get in our pre-booked block of rooms. So i agreed to pay the higher rate for it out of my pocket. When checked in, I asked if I could just stay in the same room for my 3 night stay, they said no, that I had to physically get up the next morning check out of my room, store my luggage and re-check back into another room the next day. So even though I was there at 8 o’clock in the morning checking out and storing my luggage and asking for an early check-in. I was told the check-in was at 3:00 P. Then, when I went to check in at 3:00 PM I was told that there was a huge list of uncleaned rooms and mine was one of them, they couldn’t tell me when my room would be available, but they hoped it wouldn’t be after 5:00 PM. The front desk clerk was very rude, I stood to try to store my luggage for about 20 minutes, making me late for my meeting, I repeatedly asked if there was someone working they said he was on his way, just a very bad experience overall. I went to Starbucks to try to get a quick croissant to bring back to my room for tomorrow morning and started ordering with the girl at the counter, who interrupted me and said she couldn’t take my order yet and for me to “wait”. I did as I watched her chit chat with her coworker for 10 minutes. I’d had decided that was enough and left. Entire staff seems very interested in being helpful. They don’t seem to want to work. It feels like we’re in the middle of Covid here. I would not recommend this resort.