Panda Express - Niles

Went here around 8pm on a Thursday, and the girl helping us was nice, but the older lady was glaring at us the entire time we were ordering. Food had definitely been sitting a while, but panda express is panda express and it hit the spot none the less

Update: in a last couple months the service improved. I gave it another try and so far the only downside is when you order a pick up it is never ready on time and have to wait another 10 min. But drive through is good though. Very friendly staff and tastes good! Updated stars -4 ?? Usually We go to the different location- in Wheeling the best) and after we moved since we are closer to this location, we ordered there and I must say all 4 times something was wrong?First:ordered online in advance, came to pick up-it is not ready, they didn?t see it but order went through, next time no cookies, after that, next order: I kindly asked if there are cookies in a bag since last time there were not any, one of ladies not very nicely told the other: even if it is not there just give her more. So I came home and guess what just 2 cookies in total, if I would not ask -again no cookies ????? and I asked for napkins -no napkins? Ok, the last time recently, this week , we stopped by to order again and they forgot to put soy sauce -no big deal came back and got it , but later during eating, we discovered long black hair on the bottom of the rice? that was disgusting: I mean very nice lady was putting our food into container and I don?t know how it got there but still. For taste-5 ?? for service-1?

I ordered at 13:50am under my mother's name Josephine for pickup online. If you are here and order drive thru make sure you check it before you go. I paid extra for a larger plate and so they gave me the broccoli and beef. There is only one tiny beef band and the broccoli is so soft that you can tell his beef that sits for a long time and has expired. I don't know. The same with the Kung pao Veggies, soft and overdue because it was thrown out. I called and they offered a replacement, but I won't go because I know it's gonna be the same batch. I already had a problem with the freshness of food, so I think that was my sign, just not returning. The lady on the phone didn't seem surprised, but she was nice to offer a replacement. I won't take her on her. Why do I want another portion of soft coarse vegetables? She didn't offer to remake it just to give me another service. Don't come back, rough. Note the kung pao, mushroom chicken and broccoli beef tend to see expired at this point. Probably the people order it fast enough and it only sown there and they dont dead and remake it. You can say that bc is never the same every time you come, always a level of over soft and mushy, because too long sit in the hot hold. If you come here, order the popular items so that your chance of eating expired food is reduced.

Lloyd has amazing customer service! He answered all my questions and even went beyond and beyond to help me. Thank you for your help! Keep the amazing work!

Do not get the Broccoli beef at this point. The broccoli is the main thing and the beef is just a garnish. Not even a piece of meat. Only all small pieces of meat you get in a pan at the end. Not sure how the workers think it's okay to give this food to their customers and expect them to be happy.