Veccia Roma - Newry and Mourne

I had a negative experience when I called to book a table at this restaurant. The lady on the phone was rude and unhelpful. I requested a table in a less crowded area due to COVID-19 precautions, but the lady was dismissive and refused to accommodate my request. Instead of being professional, she was indifferent and even suggested I take what was available or not come at all. If the manager cannot ensure their employees provide good customer service, they should consider shutting down.

Just terrible beginning. two young inexperienced employees. senior, was all the time on the phone. forget to do any basics. greet us, take a beverage order, ask us everything in order during or after. couple came after us and asked for...a table, girl looked at and senior said .., I don't know, I don't want to scream through kitchen, wait and we'll see. eating was also terrible. in diamonds tonight, night and day! great eating, same price.

Ordered pizza and carbonara. Partners pizza was nice as it was homemade but my carbonara was very poor to be honest. Looked lovely when it came out but it tasted bland and, I paid extra for chicken in it which was really tough and chewy..didn’t...seem fresh. We ordered desserts and they really tasty. They were presented lovely too. I would recommend the malteaser cheesecake. Mixed opinion about returning to this restaurant. I would probably go back and try something else. Price is average

Food was excellent but the staff really made our experience, we had a large group and had to changed our reservation several times and they were so accommodating. We stayed late at the restaurant and we were not rush at all, staff were so pleasant....Thanks for a lovely evening!

Just had a fantastic steak sandwich in lough n quay tonight! match special was for steak sandwich, side, sauce and pint. we both asked for medium steak, cooked to perfection and the tobacco onions were crispy and peppery...delicious! We'll impressed tonight plus the kids...meal went down a treat, generous portions and great variety. we will be back.