Mcdonald's - Newfield Hamlet

Not gonna lie, this is the best McDonald's ever. There was this worker who is very friendly. He talked with my kids and gave them a suprise! A

Disgustingly dirty inside. Food and trash all over floor. Tables not wiped off, even when only two tables were occupied.

Such a shame for a popular area. Short staffed is one thing, that is not the customers fault, but being rude on top of that is not necessary. Asked for a manager and there didn't seem to be one, I think that manager was there and actually one of the people there but chose not to come forward. I will be writing to corporate, as I had my grandson with me, and there was no reason for him to witness the unfriendly, unpleasant, and unprofessionalism that came from these workers. McDonalds you have to do better.

I have spent 30+ years in the U.S. and never had to pay for water. In Europe you have to but never in the States. The manager was rude, took my cup after I already had it filled with water. I had a dog with me whom needed a drink. Never going back to this one again.

Awful service. There is a couple female employees that are friendly. The Hispanic lady Manager is amazing. So what I am here to discuss is the Manager Ishmael(excuse me if I spelled your name wrong). Absolutely terrible attitude, Slothful demeanor, unfriendly and questions EVERYTHING you tell that if something is wrong. I come here 5 times a week. I’ve loved McDonald’s since I was little boy much like my kids and most of the universe. But Ishmael makes this McDonald’s unique in the way even the most ghetto of McDonald’s feel more welcoming. I was in there June 18, my son’s birthday. I placed an order through the kiosk and got my order in like 15 minutes. Fine it’s busyish I’ll take it, whatever. But at the same time, my fiancée placed a mobile order at 6:09 and 30 minutes later I went up to the front and asked Ishmael if they had the order coming he said he didn’t have a mobile order. He then scours the computer looking for my order telling me it’s not there. The Hispanic lady manager walked up and asked what was wrong, and she immediately started making my order, meanwhile Ishmael is still looking over there and finally finds . This 5 minutes of questioning and looking for an order HE bumped off and wouldn’t rectify the situation. Worst part is he never apologized never even acknowledged being wrong or any wrong doing at all. Is he the son or nephew who of the owner or something? This is awful. I know it’s fast food but would never talk to my customers down the street like that. I wouldn’t never question so hard that you felt ripped off and unwelcome. Please doing something about him! HE IS KILLING THE BRAND!!!!