San Lorenzo - Newcastle upon Tyne

Recently visited San Lorenzo, an Italian restaurant, and unfortunately, it seems to be going in the wrong direction. I have been a regular customer for many years and have always enjoyed the food in the past. The experience was just okay during the starters, although they were not fantastic. However, when my partner ordered a carbonara for the main course, it was completely inedible. The sauce had curdled and looked disgusting. When the waitress asked if everything was alright, my partner mentioned that it wasn't great. Instead of simply accepting the comment and offering a replacement, the waitress engaged in a strange exchange, trying to explain how a traditional carbonara should be made. Firstly, a traditional carbonara does not include cream, which was heavily present in the dish we were served. Additionally, the sauce was clearly not prepared correctly, as it was difficult to miss. It was disappointing that the chefs let such a poorly made dish leave the kitchen. The pasta was also overcooked and turned to mush. I used to love this restaurant, but it is clear that it is now on a downward trend. Basic customer service should involve accepting feedback and offering apologies or replacements, rather than lecturing customers. The waitress's attempt at a lecture was frustrating, especially since the information provided was incorrect. A simple apology would have sufficed.

We had fantastic service from India and her team tonight. They all worked very hard and were very efficient. The food was a bit slow, possibly due to a large party, but the drinks were definitely not! Thank you for a great night, we will definitely be back!

I treated a friend for their birthday at this restaurant. Despite not being very busy, it didn't take away from the overall experience. The food was absolutely delicious and the staff's recommendations were fantastic. We loved it so much that we practically licked our plates clean. I would highly recommend this restaurant.

We used to visit this restaurant pre covid and had a few deliveries when we were in lockdown. The food has been good on most occasions, you may get a poor meal when the restaurant is busy, but 9 out of 10 times the food was good. I called up for a collection on Monday night really looking forward to some tasty food. I looked at the menu online and chose my usual. When I arrived the restaurant was totally empty. I paid £22.00 for a tomato garlic bread and a Bolognese pizza. At the time I thought it was expensive, but I collected and headed home. When I opened the garlic bread box, it was thick dough not the thin and crispy as it had been in the past, I was gutted as it wasn't to my preference. Then I opened the pizza to find my favorite Bolognese had chilis on it. What a total waste of £22.00, then I realised I had seen the old menu not the new one, £15.00 for a pizza is a bit pricey. Won’t be going back there in a hurry.

We went for a family meal, and was really disappointed with the standard of food and the lack of choices on the menu. The Carbonara was a powdery cheese sauce with soggy pasta, lasagne was bland and had to much cheese on it, daughters tomato pasta was very bland. On the plus side my dad enjoyed his bolognaise and my mother enjoyed her chicken, garlic bread was good. Staff are first class and when my partner was asked if she enjoyed the food because she hadn’t touched her plate they offered to cook her another meal and didn’t charge her for the carbonara. All in all disappointing and don’t think we would go back there again.