Quilliam Brothers - Newcastle upon Tyne

Staff exteriors and an cafe interior that makes you want to stay for a while. I wasn’t on this occasion but was still treated well and was served a creamy dreamy latte to take away. Whether you’re here for a while or take out with a smile Enjoy

I was excited to see QB has rebranded and reopened but unfortunately my experience today was regretful. My sister and I ordered a breakfast option and two teas. As we sat, the tea house slowly filled up which is to be expected. What I didn’t expect was to be kicked out roughly an hour later by the manager when a group of 3 came in looking for a table. Bear in mind, we were not the first people to arrive, I still intended to order more tea and we were a party of two at a small table near the entrance. If the manager was so intent on creating space, it would’ve made more sense to request a group of 4 (there were 2 which had been there longer than us) to leave— although of course, I don’t condone kicking anyone out. People at the tea house are accustomed to waiting and it’s perfectly acceptable to tell people a wait time too. I told the manager I intended to order again and she insisted that people were only allowed to stay for an hour and a half (a completely made up rule I’ve never heard of for a tea house— and besides we weren’t forewarned of this when we were first seated). From the beginning she had very stand off-ish energy and was patrolling the tea house much more like a bodyguard than a manager. I’m not sure if there was an element of discrimination in her decision to remove us but either way the experience was embarrassing and upsetting. I will say, the tea itself was excellent and the rest of the staff were lovely.

I was a big fan of the old Quilliam Brothers and was thrilled to see it was reopening as Clarement Teahouse. First visit today was not a good one unfortunately thanks to a very poor management decision. This has always been a busy teahouse with a wait to be seated expected. For that wait you were guaranteed a lovely cup of tea and an intimate conversation space with a friend/partner/relative. However, along with a few other bemused and clearly uncomfortable pairs/threes, today we were seated at a small table with a three we did not know. The table in question could have fit four snugly. For a couple and a three it involved us awkwardly trying to maintain our own conversations with our knees repeatedly knocking. Trying to maximise sales by sitting unknown groups very close together at what should be an intimate tea house is NOT going to keep this place popular for long. Either get more two person tables or accept not everyone can be seated at once. Very out of touch management decision suggesting an ignorance of why people come to a teahouse.

Lovely quiet cafe for good drink, weather your relaxing with a friend, studying or reading having time to yourself. this is easily the best tea house in Newcastle with so many various flavors of tea. I was in tea heaven.

The restaurant offers a fantastic selection of food and has a charming atmosphere. It is also dog friendly, which is a bonus. I highly recommend trying the chicken schnitzel and fried egg from the brunch menu. If you find yourself in this area, it is definitely worth checking out.