The Arch - NEWCASTLE-UNDER-LYME

We frequent The Arch often and recently celebrated my husband's 70th birthday there. The staff at The Arch are outstanding, and despite the restaurant being very busy, we were well taken care of throughout the evening with minimal wait time for our food. We had a group of 11, including children who were all accommodated. A nice touch was a birthday cake and ice cream at the end of the night. If you have a special event, The Arch is a great choice. The food is flavorful, the atmosphere is comfortable, and we will definitely be back.

We visited recently for a family Birthday and had a predictably good meal the Sweet and Sour Chicken is always a winner. The soup, which is normally excellent, felt a touch under seasoned and the ribs, again which normally are a standout were perhaps a bit over crispy and lacking meat. Our mains were lovely though, a tender beef chow mein and the aforementioned sweet and sour. I've deducted a star as there was confusion with our order, missing sides and forgotten requests etc, the staff seemed somewhat new so while I'm inclined to let them off, it is a bit annoying to have to ask three times for something to be brought while the other food has already arrived. Having said that, it's a very good Chinese restaurant and whilst Saturday wasn't quite up to their usual lofty 5 star standards, we will be back and I'm sure the service will once again match what it used to, when a bit more experience is gained by the new wait staff.

Excellent service, nothing too much trouble Great food menu choices and the food was amazing and delicious and tasted so fresh Very relaxed environment

Been a couple times recently, feel spaced out safe. Had set meal..... gorgeous. Fabulous portions, not rushed. Pleasant service Would recommend (mixed starter delicious)

I had not visited this restaurant in years and was excited to return with my family for a delicious meal. However, the experience was disappointing. Despite a warm welcome, the tables and chairs were worn and old. The mixed starter for two was not enough and the food was over-fried, leaving a greasy taste. The main course, crispy beef in a nest, was dry and lacking crispiness. With many other Chinese restaurants in Newcastle, this place must improve its quality in order to retain customers.