Chipotle Mexican Grill - Newburyport

I usually enjoy their burritos, but my recent visit was disappointing. I ordered online, picked it up, and drove away. The burrito was smaller than I expected and it was dry, lacking the salsa and cheese I had requested. It wasn't very tasty.

This is absolutely the worst Chipotle I?ve ever had in my life. Barely any cheese, none of the salsas I ordered nothing of what I wanted. And you cannot call the store you get some automated machine.

This might possibly be the worst chipotle I have ever had in my entire life. I ordered to pick up at 6:10, and the order was not ready until 6:30. That is not even the worst part. I ordered a chicken burrito and was given carnitas, and they forgot to add cheese. Additionally the burrito was terrible and the rice was crunchy. Do better.

Chipotle as a whole has gone down hill in quality, but this newer location in Newburyport is particularly problematic. Aside from the ridiculously early closing time (8pm), food quality is wildly inconsistent, the staff runs the gamut from indifferent to frazzled and mobile orders are often prepared with little or no attention to the actual order. My last in-app order of a chicken burrito had no chicken, undercooked brown rice and the portion size was only slightly bigger than a bar of soap (see photos). I expect more for a $9 burrito. A follow-up visit yesterday (ordered in-store) wasn't much better. Sloppy preparation, small portions and mushy, wet burritos. They never properly drain the pinto beans, which is really annoying. If you have a problem with your takeout order but don't realize it until you're home, good luck trying to call the restaurant. After you get through the front end VRU, no one ever picks up the phone. One saving grace: if you order in the app and they screw it up, choose the CHAT WITH PEPPER chatbot and you can request an instant refund.

This has to be the most poorly managed franchise restaurant on the planet. After yet another debacle that left me without food despite paying, I'm officially done (fun fact: this time the restaurant doors were locked when I showed up to pick up my order, forcing everyone into the drive through line where I spent 20 minutes without moving before driving off enjoy my $13, Chipotle! . The issues are too many to recount but if anyone is looking to study an A example of atrocious franchise management, this is it. All other franchises along the same road are doing just fine so this goes beyond staffing shortages. Please spare me the canned corporate response and shut this disaster down.