Papa John's Pizza - Newark

At 8:45 PM, I called again and discovered that my sub was still there, but the pizza had already gone out. The representative on the phone informed me that while the sub had arrived, there was still an issue with the pizza. I was left confused and frustrated. She offered to restore the order and said the pizza would be delivered in 45 minutes, but my wife decided to cancel it instead. This level of service is completely unacceptable. It’s clear that your business management is struggling, especially on a busy Friday night. If the app can’t be managed properly, perhaps it’s time to hire new programmers. If you can’t handle the crowd, you need a competent manager and proper training for your staff. If you’re short-staffed, consider cutting profits and increasing employee salaries instead. This is not the first time we’ve encountered issues with your service and received cold pizza. A previous experience on my wife’s birthday, November 29, 2021, was similarly disappointing when we ordered a big paprika, big cheese, a big don, sausage, and salad. We are done with your restaurant.