Mazzio's Italian Eatery - Newalla

Whoever's making the pizzas tonight GREAT JOB!! Thank you for being professionals.

We didn’t receive our order last night and they were closed when I tried to call about the issue. We couldn 't call the next day until 8pm due to plans and this thing called sleeping, and when we did we were told the Manager delivered it himself and won 't give a refund. We went in to the store tonight after our plans and tried to discuss the issue with the manager. The manager realized they did deliver it to the wrong location after looking through his photos but still refused a refund and only offered the General Managers number which is just the mazzios customer service number. Lee (the manager) was rude, immature, and borderline irate even while we were trying to explain that his defense of several cars being out front to prove it was the right house was incorrect, and that our driveway and such was completely empty. We can also prove we had to order Domino 's at 1130 pm after waiting an hour for our Mazzios order. They blamed us for not calling or coming in sooner, even after explaining we didn 't have any opportunity to. Lee was quite frankly the worst interaction I 've ever had. Overall 0/10 experience and still no resolution. I 'll be doing a charge back with my bank, and am waiting to hear back from the assistant manager with the call center.