Jalao - New York

Jalao is a great place to visit if you 're in the Washington Heights area. There aren 't that many places to choose from that has a decent service, a good ambiance and interesting food combined with fine dining. Now, I would have loved to give this place 5 stars, but I 'm giving it 3.5 stars as there were some miscommunications during my experience. Starting that unfortunately on the day of my visit their coffee machine had broken and they had to brew our coffee on the hotel side. It took them forever to get us our coffee and when it finally arrived it was terrible in taste. There were also serious mistakes with our food: I ordered the Yucca Frittata , but there was no Yucca on my plate. It tasted good, but it seemed to me more like a Spanish Tortilla than a frittata. My friend ordered the 3 Golpes and although it was delicious the mangú tasted like guineitos rather than plátanos. My other friend ordered their French Toast and it was soggy in the center. Seemed a bit undercooked. We also ordered as an appetizer the Bombones de Yuca which were delicious and I recommend 100%, but unfortunately our waitress forgot to put it in the system and we had it at the end of our meals. Given all the issues we had our waitress sent over the manager who was very corteous and offered us the dessert on the house. We had the 5 Leches Dominicana which was very good. Other than that this the place is very cute, clean, pleasant ambiance and worth visiting if you 're in Washington Heights.

The food has a weird spin to it. Latin food, the classics should be respected! The maduros are seasoned.

Music and crowd too loud for conversing. Food adequate but not exciting. Portion size okay. Service adequate but not enthusiastic except manager who worked very hard to accommodate a group reservation snafu. Online entree choice no longer available to order. Cocktails mild.

Nice experience , good food, great customer service

I have been there many times and up until now it was perfect This time they were a mess they were not ready. Made us wait for a reservation that was late in the day. They are special meal for the night was for courses they delivered them all at the same time The drinks have a certain presentation when I presented the same way they just came without the pouring and presentation in the past The second drink came without the garnishment They closed the bar to 12 on New Year’s Eve They came and brought the check without the dessert They never asked how anything was when I mentioned it to the manager about all the problems there was no offer to make any kind of accommodation I will truck this up to New Year’s Eve staffing issues and give it another shot because in the past they were great