Pizza Hut - New Port Richey

This restaurant is seriously understaffed. I waited at the drive-thru window for several minutes without being acknowledged. Save yourself the frustration; this location has really declined over the past year.

Worst pizza experience ever!!! As a pregnant woman, I was really craving a barbecue beef brisket pizza. I ordered it through the app, and my husband went to pick it up. When he got home, we discovered they had given us a sausage pizza instead. He went back to the restaurant, and they made the wrong pizza again! After the second attempt, he brought home what was supposed to be our pizza, but it turned out burnt and hard. I can't believe they could get a pizza order so horribly wrong. This is just ridiculous! I'm extremely disappointed with Pizza Hut and won't be returning. It was inedible.

I love pizza hut its always easy to order and to pick up

I strongly advise against ordering from Pizza Hut in New Port Richey. I placed an online order and received a text confirming that it was out for delivery, but I didn't receive my pizza until an hour later. The delivery driver seemed indifferent, and when the pizza finally arrived, it was cold. I will definitely refrain from ordering from them again, and if I could take back the tip I gave to the driver, I certainly would.

The customer service here is excellent, both over the phone and at the pickup window. This location has a drive-thru where you can order ahead by phone or online, but it's the outstanding customer service that will keep you coming back!