Cold Stone Creamery - New Port Richey

I visited this location for the first time today. When I walked.in, a family of 4 were already waiting at the ice cream counter. A young.lady was working near the register on something else. It was until after we stood there for more than 5 minutes, I realized the family who was standing at the ice cream counter when I walked in had not been helped yet. Another couple walked in and stood behind us. Fortunately, shortly after that, a young man came out of the back and advised the young lady near the registers not to worry about what she was doing right now because the line was backing up. She promptly switched gears and helped the family of 4 in front of us. Thank goodness!Now it 's my turn, I asked for the Everybody 's (triple pint) to go of sweet cream with all mixins to be dark chocolate shavings. I did get the sweet cream with dark chocolate shavings, but didn 't mix in all of my dark chocolate shavings. She mixed in some and then added the rest of my mixins on top at the end. That I do not like. Just mix it all in please. I 'll be more careful about watching when I return to ensure that doesn 't happen again.Overall, I think this is a nice location with additional sweets and treats available that aren 't available at other locations. Definitely stop by and show some love to this location. Just.be prepared to wait and make sure you watch and get what you want.

Always good ice cream! The place was busy tonight, however the staff was great, moved through quickly, while still getting excellent service!

Normally, this cold stone is a lot better managed. But tonight I went and left after waiting about 25 minutes and there still being quite a few people in front of me. I'm not sure why they take so many to go orders when you have a room full of people(3 ppl making to gos and only one serving customers?? . Not to mention the poor attitudes of the workers there today. Customer service goes a long way. I completely understand being short staffed just crazy busy times but nobody made eye contact or said oh sorry about the wait, we're just really busy tonight. Nothing. In addition to the crazy wait times, what solidified me walking out was the condition that the store was in. It looked completely disgusting in there and that is saying a lot since you only serve ice cream. Waffle mix all over the counters, the miserable girl making to go orders literally throwing pecans on ice cream and all over the counters. Very strange experience all around.

Normally, this cold stone is a lot better managed. But tonight I went and left after waiting about 25 minutes and there still being quite a few people in front of me. I'm not sure why they take so many to go orders when you have a room full of people(3 ppl making to gos and only one serving customers?? . Not to mention the poor attitudes of the workers there today. Customer service goes a long way. I completely understand being short staffed just crazy busy times but nobody made eye contact or said oh sorry about the wait, we're just really busy tonight. Nothing. In addition to the crazy wait times, what solidified me walking out was the condition that the store was in. It looked completely disgusting in there and that is saying a lot since you only serve ice cream. Waffle mix all over the counters, the miserable girl making to go orders literally throwing pecans on ice cream and all over the counters. Very strange experience all around.

They're chocolate devotion is very delicious. Can't get my ice cream without the chocolate dipped waffle bowl