Mosca's - New Orleans

The family-style ordering added some stress to our large gathering, but we understood the concept; unfortunately, it didn't enhance our experience. We faced extremely long wait times for our salads and entrées. Although we were aware of the anticipated wait from the menu, it still felt excessive. Smaller tables around us seemed to receive quicker service and more attention, while we struggled to get drink refills and still hadn’t seen our waiter or waitress. I eventually had to go to the bar to get a tea refill—and was charged for it. I had been advised by a waitress that it would be better to order alcoholic drinks separately from the food, which we did. Although I was told the waitstaff operated as a team, we saw only two servers at our table when food was being delivered, and they still didn’t attend to our drink or bread requests. Three different people asked for bread, but it never arrived. I ended up clearing our entire table and placing the dishes on the cart by the bar, just to make room for the cake. This experience was not what we anticipated, especially given the positive comments we've heard about this restaurant over the years. I can already anticipate the owners' response asking why we didn’t approach them during our visit. My reply? It would have been great if a manager or owner had taken the initiative to check on us—especially with a party of 20 present! We were celebrating a birthday and didn’t want to voice complaints at such a special event. It felt wrong to dampen the mood because of the service failures. That's why customers write reviews—to help restaurants recognize areas for improvement and enable potential patrons to make informed decisions. In my opinion, the food was mediocre. The meatballs tasted overly bready, likely due to an excess of breadcrumbs. Before you respond to this review, consider this: if a manager or owner had checked on us, perhaps we could have worked to address the situation. After spending almost $900 (including gratuity) for this experience, I doubt you'd have wanted to speak with me in person. Now, you've missed the chance to impress 20 first-time guests, all of whom are local. It's a missed opportunity for you. Please do better, or you will continue to receive feedback like this. Sincerely, A disappointed party of 20.

We really enjoyed the food, but we had to text each other to have a conversation. **Service:** Dine-in **Meal Type:** Dinner **Price per Person:** $100+ **Food Rating:** 5/5 **Service Rating:** 5/5 **Atmosphere Rating:** 2/5

So I am basically summing up my descriptively long review because Google won't accept the full length version. Lol! Basically my husband and I were asked to attend a besties birthday dinner at Mosca's. We did. Our group of 20 who had never been were pretty much treated as if we did not exist. Of course for the basics we were attended to. Orders, bringing the food out, and the bringing out of the birthday cake. Aside from that not one time was our table visited by a manager, owner, or service staff to check on drink refills, if any other food was needed, food taste, or the clearing of dirty dishes or empty bread plates and glasses. The host of the dinner had to get up and explain the ordering process since the server had no clue how to do that. The food was not brought out at one time leaving big gaps in our dinner. Drinks were never refilled for those with teas, sodas, and water. We literally had to get up and walk to the bar to get refills. Some people were charged for refills. When the host has to get up and bus most of the table, except my husband's and my dishes because I did that, I find it majorly rude. We sat with empty glasses and dirty plates for a solid 20 minutes after we were done eating. Luckily there was a rolling cart behind us so we cleared the table of dirty items and placed them there. They were even stacked nicely by our host. What did we receive in exchange... Looks from a couple of the servers, and a bill over $900 which included a auto grat that was not deserved. When I asked for my tea refill at the bar, that I had to get up out of my seat about 1 hour and 15 minutes later to walk to, the server behind the bar acted as if it was beneath her to refill my tea and was very put off by even having to do it with a slight eye roll. One gentleman at our table even picked up a couple of glasses , asked what those guest were drinking, walked to the bar for refills, and was charged for refills on two ice teas. All and all the experience was awful. The food was OK. For the reviews it gets I expected better but that is me. The service was sad, somewhat rude, very disrespectful, and mostly non existent. Would I tell anybody to go to Mosca's. At your own risk. You might get service... Beware. Will my husband and I , or anybody sitting at the table last night go back... NEVER! This experience was singlehandedly the worst dining experience I have ever had in my 20 years of living in the New Orleans area. I have served, bartender, and been a GM of 2 restaurants. They need to up their game big time. Note: With a large party always assign a server to them. Regardless of how you run things. This way they are attended to and reviews like this won't happen. Tips will be larger too. People always tip more for good service. Let me be done here. Signed, One voice for 20 people who will never walk through your restaurant doors again.

Food is pretty good. Not what I expected for the price but tasty. Drinks were good. Bring cash as that's all they take but if you forget, there is an ATM on site. Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes: Oyster Mosca, Shrimp Mosca

A tradition has been established. Few places receive the New York times praise like this family joint. Grateful my friend insisted I experience this amazing restaurant.