Tj's Burgers More - New Braunfels

The customer service was amazing but other than that, I?m disappointed. My onion rings were very undercooked so they fixed that however they claim to cook all burgers medium well although mine was definitely medium rare as it still had some blood. I was grossed out instantly. The burger bar set up is very cute I just wish the consistency with the food being cooked to the right temp was provided.

First of all, friendly, young, professional staff. The onion rings were lightly battered and well seasoned.....great. We got our food pretty fast. Kudos! Now, my first turn off was the Blue Bell Ice Cream display with has rust and dirt at the viewer's (customer) eye level. I normally eat my dessert first but after seeing that I wasn't interested. Once we sat down, one of the workers was on a lunch break and took his food tray to the hot sauce counter, sat the food down, then as he sat it down he knocked over about 6 items that were sitting upright on the counter. Once he used the hotsauce, closed it and sat it back on the shelf. He picked up his food and walked to the back. He didn't bother to upright the bottles he knocked down. This leads me to wonder what else has someone messed up but failed to correct. There is room for improvement once care and concern and upkeep walks through the front door. Along with a good thorough cleaning.

I love me some burgers and I'm a form believer that if you can't get a burger right then you shouldn't have a restaurant. That said... they hit this one. They cook everything MW (which yeah you gotta ask for less of a cook but I will let that slide) but they hit temperatures so that's good. The bacon was real and not old. The BBQ was smokey. The fries were right on. Good stuff... I'll be back to try more burgers

Hidden charge of $1.29 if you order with a card, calling it a Non Cash Fee. The bacon on my bacon cheeseburger was unedible it was so hard. The breading on the kids chicken stripes was so hard I refused to give it to my kid. Most of the buckles on the kids high chairs were broken. Do not recommend coming here.

We had high expectations for this place but we?re sadly let down. The staff was friendly and the location is good. The buns were stale, the impossible burger was not good at all (almost tasted like it went bad), fries were old, and the wait was quite long even with it not being too busy. The prices were also high for the quality. The toppings bar didn?t seem too safe with being left out. The restaurant air was also quite warm. Unfortunately we both had big stomach aches for the rest of the day into the night. Not sure if we will give it a second chance or not especially with all of the positive resided.