Chicken Express - New Braunfels

Ok fello Texans, first I love chicken period, what I don’t like at todays prices is chicken with heat lamp burns and skin you can clearly tell it’s old chicken. Now at these prices today I want fresh chicken unburt fries or just little browner than I care for. My wife was kind enough to go get the chicken when I arrived home. She didn’t have time to cook. My point yo that comment is this, I wouldn’t of bought that chicken I would if asked for fresher cooked chicken. Which should of been given anyway. You can’t fix stupid or gread. Similar situation with another chicken outfit that I frequented many years. I know longer go there. Been over 3 years. I will not go back to this chicken express. My goodness. I work hard and if you can’t sell high priced chicken don’t give people old hot lamp burnt chicken. I had 3 piece all dark with dried up skin( my favorite) and dried up insides with brown fries. Check your chicken people. Cost to much to give hard working people dried up chicken.

Very clean and outstanding customer service. Great country music being played. Best fried chicken in the area.

Gloria is amazing and always has been! She’s so friendly and a always a pleasure to see! ? Chicken Express has always been good, Gloria just so happens to make it great! Thanks Gloria! She deserves a raise!

We always have great service at this location, it’s our favorite location due to the excellent customer service, the food is always fresh and hot the wait time is very short they always apologize for keeping customers waiting for their order if it’s busy. My only complaint is that Chicken Express seems to have started serving crinkle cut fries. I’m not sure why. I wonder if it’s a permanent change or if it was due to a fry shortage they used these in a pinch but it’s definitely not something I expected I really hope they switch back because their fries were the best!! Now I will hafta order something else if this continues because these are not the same don’t have that Chicken Express flavor we all know and love soooo Chicken Express….PLEASE go back to serving the same fries as before!

Super clean and fast. I had food in my hand just a couple minutes after I ordered. Even brought it to our table. I was super impressed how clean everything was. From the floor to the lights. The staff was super nice and attentive. Food was great also.