Pei Wei Asian Kitchen

Got a simple chicken bowl however, soaked in sauce can barely taste anything except the excessive amount of sauce. Dont come here unless $17 sauce sounds good

By far the freshest , tastiest Firecracker chicken for a restaurant in it’s category (I’m talkin’ sit down, PF Chang level flavor!)Just the right amount of crisp on the chicken, didn’t get soggy because it was made fresh! Incredible sauce!I will go out of my way to dine here again and again

Terrific, food and service. Highly recommendable. Try the new dish with caramel sauce. Just wonderful.

The food was good but they’ve forgotten things on my order twice in row.

I am giving this location 5 stars for the above and beyond extraordinary customer service from Savannah, and meal preparation, friendliness and efficiency of Jose who has been at this location for 10+ years! . This is a direct reflection of the GM and the cohesiveness of a great team. The food was quickly made, perfect, and delicious. We stopped in around noon.However, after entering I noticed it was a bit toasty. Within receiving the order, I watched several people leave due to complaints of “it’s almost as hot in here as the 99° weather outside”. I began to agree with this.Therefore, I am adding a -5 stars in the review, for the way Corporate has cruelly neglected this staff and left them to fend for theirselves with ignoring two broken AC units for months now. MONTHS? Why is this acceptable? It’s in an affluent part of town… why isn’t it being addressed?. That’s insane to me. With 2 units out, in a blazing hot and humid Middle TN summer this is inhumane and no wonder employees do not want to work. I doubt customers can handle staying inside to eat which equates to sales more than likely being down, so it doesn’t warrant extra hires due to volume. Which compounds on a limited staff is all around disgustingly sad for corporate to allow this.I worked at Pei Wei myself, and helped start a store in St Pete years ago. Therefore, I am not new to Pei Wei’s policy and integrity. Corporate used to ensure their stores were always handled properly for the sake of the company’s reputation. The way corporate has neglected to help the employees of this store thrive in an environment that is suffocating with heat, is cruel. It also questions the quality of food because there’s prep that happens in BOH and FOH. When the drink machines are leaking and ice can’t be kept in the coolers, that’s a problem corporate…I will be following up with this stores GM and writing to Corporate in Irving. I do not know if this will help but I feel compelled to be an advocate for the sake of kindness to help this store. I’m a fan of their success internally and for longevity of Pei Wei because it’s a by far superior chain of Asian diners. A this location could use their help to make it easier to breathe when working . The employees are wonderful. They deserve better.Edit 8/8; a few weeks ago I called this store to see if the AC was still fixed. It wasn’t, but apparently this review was submitted Regional and the location was approved the fix— so I was excited that it helped. I called tonight out of curiosity if the AC was actually followed through with. I have been wanting to come back in and have been hesitant due to the incompetence of corporates ability to take care of this location. Apparently they were kind enough to give the staff a portable floor unit… but never fixed the actual problem. So it’s still hot. It’s still not fixed. Wow. Corporate, this is super disappointing. And your original reply spelled my name wrong. Pei Wei is a phenomenal restaurant and I’ll stand by that forever. Sweet Corporate friends, — Do better for the integrity of your company or hire me to come and help the process get executed.