Carneros Resort And - Napa

We've stayed here multiple times since they were built. The residences are amazingly well laid out. They make wonderful use of the space and even though there are other buildings nearby, you feel very secluded. It's a wonderful place to escape and relax but still be very close to many places. I wish I could visit more often.Rooms: 5/5

A real gem, great rooms, amenities, setting, location, and service. The neighborhood like feel really makes for a unique and relaxing experience. Everyone who helped us was amazing as well. Little touches like cars you can borrow were really nice too. Definitely planning on using as our base for Napa Sonoma in the future!Rooms: 5 5

Carneros staff was excellent. Taylor helped us craft a perfect birthday weekend for my wife, with recommendations for onsite activities and made reservations for winery tastings and lunch/dinner for the weekend. The staff was friendly and helpful everywhere and dinner at FARM was delightful.Rooms: 5/5

Starting off Carneros grounds and property is beautiful. The landscape is beyond gorgeous. Truly just beautifully done. Our room was also great. The rooms are individual cottages with their own porch, patio, fire pit, etc. we loved sitting outside by our fire pit in the evening and we used the fireplace in our room every night. That being said, I believe management could use some work. Much of the staff was not trained in proper customer service. Every time we had to call for something we needed in our room we had two call two times. We would call, wait 30-40 minutes and then call again before the items were brought. This happened 4 times. Boon Fly Cafe was the worst customer service we received. We went in for coffee and donuts. Once we finally got seated we place our coffee and donut order. We received our items at a reasonable time frame but never saw our waiter again. No coffee refills or “can I get you anything else”. The family sitting next to us had to flag down their waiter three times before he would come to their table. I had to walk up to the host stand to get my bill and pay. Farm was terrible as well. It is under construction so everything is make shift. You wait FOREVER for drinks. Menu is VERY limited. We would be sitting at our table waiting to order or for refills and all of the hostesses and waiters would be congregating at the front chatting with one another. Very insulting. Not to mention, the first morning there we were woke up at 6:30am by the sounds of drills and construction equipment working by the pool. For the price you pay to stay at the property we were very disappointed in the service we received. For the price I think there are probably much better options available.

We have stayed at this resort on three prior occasions and made an 80th birthday party at the Library at Farm. We could not say enough good things about the Carneros Resort and Farm and we recommended both without reservation until this weekend. We arrived on Wednesday. The cottage that we were given was in need of significant repairs, i.e., the door handle to the bathroom door was broken, the bathroom light was broken, the refrigerator did not open and the reticulating patio needed to be serviced. We could have overlooked all of this if the Hilltop Pool had not been a disaster. We have repeatedly come to this resort because of the Hilltop Pool. We always felt so relaxed sitting at that pool, looking out at the vineyards. The far end of the pool, where the spa is located, is being renovated and the view that we love of the vista of the vineyards is totally blocked by a large fence with screens to cover the construction. A hotel employee told us that many guests have complaints about the construction and overall disrepair of the pool. Also, we noticed that the umbrellas and cushions on the pool chairs looked worn and shabby and the pool itself had not been cleaned. No one told us and no notification was placed on the resort website that this pool was under construction or, for that matter, that the interior of Farm was closed for construction and that we would have to sit outside. We were miserable at Carneros Resort and decided that we could not stay. We were able to secure the last reservation at the Four Seasons Napa in Calistoga and we left onThursday morning. We could not be happier that we left. We spoke to Marco before we left and told him how we felt. In response, he told us that he was sorry and that he would review our reservation. Needless to say, we did not receive any portion of a refund. We will not be recommending Carneros Resort to anyone. We do not usually write reviews but we wanted to let other potential guests know what to expect.