Chili's Grill - Nanuet

The location of great chili, eating is always good and the staff is friendly. barbara is a fantastic waitress! Unfortunately, the bathrooms have not been clean in recent times, which we have eaten here.

Went here on a Saturday night on a whim. First of all, this place is starting to look run down. You just don't notice it as easy because the lights are so dim, but I noticed the light fixture at our table was cracked, the seats were worn, and the floor looked like it was dirty, but I think it was just the paint job. I didn't expect much from the food, because it's a chain, just mostly that they fry some premade frozen items and call it a day. First had the Triple Dipper appetizer. The burgers were dry, flavorless, the Chicken Crispers were soggy, but weirdly the sauce had little flavor. The fried pickles were actually OK. Everything looked like it was just thrown on the tray. The ranch sauce was very thin. For the entree, had the Ultimate Smokehouse Combo. The ribs looked like they had been boiled, then deep fried until they were dry. Definitely not smoked. The chicken was dry and bland. The quesadilla was the best item on the tray, which is not much. The weirdest thing was the street corn. After I bit into it, I said this is what I imagine the dashboard of my car tastes like. It looked like it had been cooked the day before and sat under a heat lamp since. The server was very nice attentive though, so at least there was that.

Placed 2 ordered of Alfredo pasta to go. When got home and about to eat there was hardly any Alfredo sauce on it, very dry as you can see in the pic. So I called chili back to state my concern about the sauce and the gentleman said. What would you like us to do? I said what can you do? Then he said you can come back and I’ll give you some sauce on the side or you can put another new order and we can make this order right lol. I work in retail myself and I know very well how to tc of a dissatisfied customer plus he seem quiet rude plus I paid for my order wasn’t asking to have it for free. Little disappointed here!

I will never order from this restaurant or take my child here again. The manager was beyond rude( lance he didn’t listen or care to do anything about my incorrect order nor did he apologize for the issue he just blamed door dash. YOU CAN CLEARLY SEE THE ERROR IS ON CHILI'S. NOTHING on that door dash receipt was received and this was beyond a horrible experience with this specific chain location.

I must say this chilis been falling off for a while. I usually order take out, but the times I did sit in eat. There’s usually no hostess at the front and you’re standing there for a while before being seated. Then after that the waiter or waitress would just check on us once and never show up again until the check. I went a few more times for take out but the employees are just standing around chatting rather than helping customers who are clearly standing at the counter waiting for help. I witness a woman leaving due to the wait time and no one coming to the counter to help. Then to add more insult to injury, the food at times can be cold and they can be extremely cheap on fries.