Jack In The Box - Nacogdoches

I visited the restaurant today and when I approached the counter to place my order, I was informed that they couldn't take my order due to a shift change and that they wouldn't be taking orders for another 20 minutes. I understand that shift changes can be challenging, but I've never encountered a fast food restaurant or sit-down place that couldn't fulfill my order because of such a transition.

The person taking orders was rude while I was ordering. I was initially greeted with a blunt What you want? and every time I said a part of my order I received eye rolls in return. Then a drive-thru customer honked the horn and the employee stated that she was definitely not answering the headset now. The employee then continued to swear and complain the whole 30 or so minutes my food took to prepare. Without a doubt the worst fast food service I 've experienced.

Ordered the triple chili cheese fries and some tacos and only got the fries. Was just passing through or I'd go back... Would understand if they were busy but I was the only one in the drive through

I made my family go here because of my craving for a sick chicken sandwich. There are no Jack in the Box locations in my city. We were in a road trip and had to wait over an hour to get to a Jack in the Box. It took an extremely long time to get our food with a crying baby in the car. They had us pull around and wait and then they came out and our tacos were missing. We had to drive through the line again just to get it fixed because they aren't open inside due to Covid-19. Then, the such sandwich that I made everyone drive here for wasn't even spicy... They put a different chicken patty in my sandwich. It was so disappointing.

I feel so bad because the people who work did their best. However, they were understated and took FOREVER to come to us even at the front counter, and then our food approached us. One of the ceiling tiles was missing and insulation materials came out. People worked hard again, but I wouldn't go back.