Firehouse Subs Church Street Murfreesboro

I transferred over to firehouse sub instead of Subway because of the neatness and the professionalism and making us up but last night Friday February 23 sloppy sandwich, employees goofing around talking about eczema and burping right there on the front line no professionalism or management

Mady was very attentive to my sandwich needs! Deserves pay increase! Fantastic!

Alber would make a great general manager!!!The staff should all get a raise!!! Evan and Wyatt and Mady had great service!!

We had a long trip so we wanted to get sandwiches for six people. Typically we go into a Firehouse and we are greeted with a Welcome to Firehouse or a We'll be right with you (if they are busy). Tonight there was one man awaiting his order in the store. There were two females and three males behind the counters. Jake took our order and was nice. However the other individuals were standing there chatting with some vulgar language obviously loud enough to be heard. While our meals were fine, we asked the ladies if they numbered the sandwiches since we had six. She took back the sandwiches and numbered them 1-6 ... when essentially we got three of the same sandwiches so they should have all been #2s ... and she did it with attitude. No thanks .. we won't be stopping here again .. we will go ten minutes down the road to the other Firehouse!!

The good: We went in today for lunch. Walked in around 10:45 ish. To their credit, the store inside was nice. Seemed fairly clean, well lit, overall a nice spot.There were 3 struggling employees at opening. Nobody said 'hi ', Be with you in a moment, Kiss my foot, nothing. We waited for the girl to get off the phone at the register. She was very nice.The Bad: We ordered at 10:50 sat to wait. They had a lot of mobile/Uber eats orders, etc. The 3 employees stumbled all over themselves. One girl, Summer from her nametag, was trying to do everything tell the other 2 what to do. Once our food was ready (15 mins , we picked it up at the counter walked outside to eat. Why, you might ask? Just before our food was done, 3 more employees came in. One of them, who I assume was a manager guy in a black jacket, strolled to the back turned on house music so loud I couldn 't hear myself think. My wife I shared a large pepperoni meatball sub. Advertising shows this on a TOASTED garlic butter roll. They did NOT toast the roll at all. It was a soggy mess. They seriously need to check their food safety standards. The cheese was melted but was stone cold in the middle. The marinara was lukewarm. Biggest detractor, the meatballs. SO cold. Wasted sandwich.The UGLY: Staffing, management, competency, humility, appreciation. ALL severely lacking. Remember that girl, Summer, that was the only one of the 3 employees who knew how to make sandwiches? Well she was apparently the shift leader for opening that morning. We got so annoyed listening to her literally yell and demean her coworkers we got up and took a pic of the sign under the register about letting management know about your experience. (The link doesn 't even work. As a matter of fact, the very first thing we heard as we walked in to this location for the very first time at 10:45am this morning was her YELLING at a poor guy in the back, “Hurry up and get out here, you’re taking too long!” Literally, word for word. The younger guy stumbled from the back, clearly nonplussed with her demeaning choice of words attitude. He was new clearly still learning. He hadn’t been taught well whatever task it was he was doing. He came and stood right next to her, didn’t say a word the whole time we were there, barely moved unless directed EXACTLY what to do. Poor guy. Seemed like he was ready to walk out. Example 2, girl yelling at her employees: Several people walked in about 10 minutes after we’d been there, before 3 others came in at 11. She clearly felt overwhelmed yelled at the other 2, “Do ya’ll not know how to do ANYthing?”When the 11am shift walked in, she (in front of every customer other employees loudly exclaimed, “Finally! We need some help, none of them know what they’re doing!” How tacky, demoralizing, uncalled for. I would have quit immediately. I have always been taught, from my much younger retail and customer facing days that you NEVER have those kinds of conversations or comments in front of customers. It’s just terrible. Some folks clearly cannot handle any positions of authority or holding ‘power’ over others.This particular Firehouse is in DIRE need of competent management some form of a training program. These employees were floundering being left on their own. You may ask why we didn 't refuse the sandwich, go in talk to a manager? They were too busy to care. We didn 't get a 'hello, welcome in ' or a 'thank you, come again '. We were also on our lunch break didn’t have another 15 20 minutes to wait on them CORRECTLY making a new sandwich. We’ll just have to hope these cold meatballs were properly stored that we don’t get sick because of poor food safety standards.This is my 2nd, and unfortunately, FINAL time to ever go to a Firehouse.