Augustiner am Platzl - München

The service isn't great, and the place is a bit pricy, but they serve a mean Kaiserschmarren, which is a shredded pancake with raisins and apple sauce, which was just delicious!

Ci siamo seduti in questo locale accanto ad un tedesco e la nostra impressione è stata che lo stinco dato a quel signore fosse un bel pò più grande rispetto a quello che ho ricevuto. Per carità ottimo stinco ma direi che a Monaco abbiamo mangiato stinchi migliori ad un prezzo inferiore. Birre sempre eccellenti!

My best friend and I visit Munich every summer as a tradition. We love the food, beer and Munich people. Last year, we visited this place and were regulars. The service, food and friendliness of the waitresses was great. This year, we went here first after checking in. Imagine our disappointment when we sat down and realised how things had changed. The waitresses seemed very grumpy and did not even acknowledge us when we wished them good morning and asked how they were. "Excuse me" for a menu was simply ignored and it was obvious that we had been heard. So rude. We are both English and always make a real effort to talk to staff anywhere we go. The menus took a long time to arrive and when they did, staff did not look happy. They were just "plonked" on the table. The drinks also took a long time to arrive and the place was not full. It felt like it was a real effort to serve us. It felt so unwelcoming. We were very hungry but decided to simply drink up and go to Hofbrauhaus, where the welcome was much warmer and we soon started having a good time again. I do not mind paying for quite expensive beer if the atmosphere is welcoming and sincere. I honestly do not know what has happened to Augustiner Am Platzl in one year. I would never treat anyone like this - ignoring people is simply rude, never mind a paying customer. We will be back to Munich again next year, but not back to Augustiner Am Platzl. The place has a long way to go in terms of instilling even basic customer service.

Tried the Bavarian cheese delicacy - Obatzda. Aged soft cheese spread with the taste of beer on pieces of chewy bread, it was so yummy. Because of the food, I wouldn't mind putting up with the long face of the waiter - it was a hot afternoon in a peak tourist season after all ;)

Siamo amdati in questo ristorante per assaggiare un po' di pietanze locali coscienti di essere in locale per turisti. Al contrario delle aspettative, i piatti sono stati davvero molto buoni e preparati in maniera lodevole. Personalee gentilissimo pronto ad accogliere qualsiasi richiesta ed esigenza. Il locale è molto carino e caratteristico, consiglio i tavoli all'interno. Prezzi nella media essendo il ristorante in una delle piazze più famose di Monaco. Consiglio di prendere almeno un piatto della settimana (inserito nel menù generale).