Wendy's - Mount Freedom

Drive up employee don't follow order request. They are rude when they mess up my orders.

Sucks I have to put this out there , but being in customer service business all my life I will Cleary let everyone that the service here is horrible . After standing inside for 25 min counted 8 cars ahead of me finish passing and leaving this place still did not take my order actually a food prep cook came up to me and said are you being taken Care of , she was nice enough to get someone for me . After paying and ordering extra 10 mim wait with nothing! Food prep lady came back up to help and then the order was incorrect because she tried to help . Unfortunately I was bothered then 30minTHE MANGER SARAH WHO ONLY SPOKE THE LANGUAGE RUDE THEN PROCEEDED WITH OFFERING THE SOLUTION OF A REFUND WHICH IS SO UNPROFESSIONAL.CANT BELIEVE I WASTED 30MIN IN HERE . SUCKS BECAUSE THE WHOLE PLACE IS GREAT OTHER THEN THE MANAGER WHOSE NAME IS SARA.

Asked for a cheeseburger. bro said so you want cheese? 5 out 5.

Great customer service, Angie was the Manager on duty and she made sure we got everything we needed and the food was on point!

I went through the drive-through, i had to repeat myself 3 times, and they still got my order wrong. It was the worst drive-through experience ever.