Fazoli's - Morristown

We usually get decent service here, but last time, they went above and beyond. Not only did they keep the breadsticks coming, the (I'm guessing manager offered to get us some to go, AND got us some dipping sauces... one seemed to be custom made (she said she'd make us one with some basil in it, and it was delicious! .

Jamie was great! The restaurant was super busy, but she was very efficient. The food arrived quickly and was very tasty. Definitely recommended this location.

I went to the Fazolis in Morristown Tennessee. I pulled up to the drive through and waited at least 10 minutes and no one responded. I called the restaurant the lady that answered the phone apologized said give me a couple minutes we’ll be with you. Finally someone came in the speaker took my order I ordered the baked sampler). I pulled up to pay and the gentleman said pull forward we’ll bring it out, to which I did. I waited another 15-20 minutes. When I got my order home all of my food was pack in one tiny container. The spaghetti was mixed in the fettuccine the lasagna was squeezed in between. I called talked to Robin the manager. She said they are supposed to come in divider containers and to come back she would redo it. I went back the next day but she wasn’t there so I talked to another lady. She had them redo the order I got to the car to look at it. It was the same as the day before. All mixed together in a tiny container. I took it back and told her I was told by Robin that it came In divided to go boxes. She wanted to argue with me telling me that it didn’t. She talked to me like a child calling me honey and sweetie trying to belittle me. That was the last time I will return to Fazolis. No one wants fettuccine that’s mixed with spaghetti sauce or your food crammed in a tiny box that you don’t even know what item your eating. Management needs to learn that trying to degrade a grown person by calling them home honey, sweetie, etc only makes the problem worse. I will not return to this restaurant.

Honestly I wasnt in there long enough to accurately judge the staff or atmosphere (ordered to go)but the food was really good for the price. The food was as good or better than an Olive Garden. The breadsticks that come w/ an entree are spot on like Olive Gardens. My food was waiting for me when I got there and a staffer helped me as soon as she saw me. I will return. Also, most Fazolis have shut down and this is the first time I got experience it. Hope they do well. Also they have a drive-thru.Parking: Parking at Sunday lunch was pretty good. Approx 12:45pm

We have been to this location several times and have always been happy with the food and the service. Especially here in Morristown, the restaurants are terrible, but this Fazoli's is one of the few exceptions.Kid-friendliness: My young daughter loves the sampler platter because she can get a bit of everything. She constantly requests to eat here.