Carl's Jr. - Moore

We went through the drive thru window. Ordered a burger combo meal. Get my wife all the way back to work to find chicken nuggets in the bag no burger. I called the store asked to speak with the manager and got hung up on called back reach a person said they was the manager. Explain the issue and the reply I got was What 's the problem I asked for her first name she refused to give it to me. Then said I could talk to the General manager I ask when that person would be there she said when they get back. I asked for the general manager name and she refused to give it to me and hung up.Such great customer service. There is a saying in business if a customer has a good experience they might tell a couple of people about. But if the customer has a bad experience at your business they will tell everyone they see or talk to for a good while. Carl 's Jr you can do better at customer service.A former customer as of today !!!This store is the one located on 19th st Moore ,ok

Its one star because it won't let me give 0 stars.S. L. O. W. Every. Time.

Ordered a Jalepeno burger and received a regular famous star. Since it was on me for not noticing right away until i got home, I didn't return it but the star was still

Waited 20 minutes in the drive thru line on a Saturday night at 7:00 just to get a burnt burger.

Food was great and biscuits were cute heartsKid-friendliness: Have a pickie eater and he loved the heart biscuit