Hardee’s - Monticello

Dining area is not open. Drive thru only. Can't seem to treat employees well enough to keep them. Food: 1 Service: 1 Atmosphere: 1

Terrible experience. When ordering drive-thru service recently, the employee took my order and spit out my total without asking me if I wanted anything else (I did, but oh well). When I pulled up to the window I saw the employee leaning against a wall enjoying a bag of Lays BBQ potato chips. She stood there feeding herself by hand and ignoring me, not taking my money or giving me my drink, and leaving me to wonder what was going on. Finally, when my food came up, she tried to pack it without washing her hands. I had to honk my horn repeatedly to get her attention. I told her what I saw and asked her to wash her hands before touching my food. She got on her huffy bike to (I hope) wash her hands. She returned wearing plastic gloves and an attitude. She was so rude. She handed me the bag and shut the window, walking away. Again, I honked my horn for her because I still hadn’t gotten my drink. She muttered at me that she was getting it but she was clearly walking off. Never said I’m sorry or made any attempt to save the customer experience. She even picked up the paper straw with a napkin to hand to me with the drink to be extra rude. Her behavior was inexcusable and I will never go back. Do better, Hardee’s management!

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: blt Hand-Breaded Chicken Sandwich Combo

Burger was cold supposed to be made to order Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 1 Service: 2 Atmosphere: 5

Service: Take out Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Chicken Fingers