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Przekaż informację zwrotnąI had never tried bww until this one order and I can confidently say I will never order it again lol. Their yelp rating of between 1-2 stars average is truly accurate imo. I would say the worst part was the portion. Their prices are absolute insanity for how teeny tiny everything is. I honestly can't imagine one person I know who would try this once and then come back. It's such a rip-off. I can't comment on the ambiance because we got to-go, but no good service in the WORLD could save this price-to-portion scam. Literally every single one of my friends that I split this order with said it wasn't worth the price and that it was a fail lol. Hard pass.
What a disappointment this Monterey park location was... we've been to other locales that were welcoming, inviting, and professional. This place seemed like it was run by high school drop outs. No jovial greeting, no smiles. They seemed to forget they work for tips. The bartender, without a smile, asked what I wanted. A small taste of the featured beer please, i asked with a smile. She poured me a taste, dropped it on the bar then promptly walked away. She was not busy, just not a very personable bar tender. Didn't wait to see if i wanted to get a full one or not, or even what I thought.Not a manager to be found. The place felt more like a neighborhood dive bar than a corporate chain restaurant with high expectations. I'm sure the owner is there very infrequently.The one shining light was our server Diane. She walked up with a great smile, introduced herself and was a professional through and through. She knew the menu and the specials. She was a delight the entire night. She has an infectious laugh and was spot on even while the kitchen lagged. She deserves a raise. The food was good, but with that crew, besides Diane, I doubt we'll be going back.
If you're craving for comfort food late at night this is the place. Good food and quick service.
Absolutely horrible customer service !! Food was disgusting ! will never go back to this location. They are always in a rush and doing things half ass !
Food was fine, no complaints there. Atmosphere was great. We went in to watch a basketball game and it was nice bc everyone was cheering together : you can express your joy or pain on the game freely lol! So if you don't like loud restaurants, this may not be for you. Unfortunately, service has been a bit disappointing... we went in for an order one day and we ended up having to explain the wing Tuesday deal to the employee... kind of strange. Again, food is fine but if you do not have a lot of time to just wait for a table and wait to be served, there are many other food options in the plaza to try :