Philly Pretzel Factory - Monroeville

This place is amazing! They will now have bubble tea on the 24th and we will be here for it! My son loves his pretzels with cheese. My daughter loved the brownie batter dip and cinnamon rivets. Worth every penny. I will be here in my lunch break for

I ordered a 50 pretzels and had them delivered. Everyone started eating the pretzels. And soon after everyone started complaining about a chemical taste, and mouth burning. I called the pretzel factory, and the excuse was too much lye in the mixture, and they apologized. I asked how many orders of pretzels were sent out that were tainted. I was supposed to get a call from the manager, but still waiting. They obviously don't care what they send out.BEWARE ! WILL NOT BUY FROM THEM AGAIN!

Pretzel too hard and stale within only 10min drive to the nearby park from the store. Took it home and reheat with moist paper towels — no improvement. Service is great price is too expensive for this quality but price is good if they have better quality.

Triple check the bag before you leave, they forget to put half your order in it. Also eat a pretzel before you leave, the ones I got were all under cooked.

Y’all buggin pretzels are not tasty whatsoever. But then again, this is up north not down south.