Katalina's Kitchen - Monroe

Buckle up.. This is the short summary: Well overpriced lower quality food with a low quality atmosphere.The long summary:While I typically like to support local businesses, I like to think that most small businesses would be in favor of giving the customer a quality experience when visiting. Even going and doing a bit extra for the customer, so they feel encouraged to come back again and again. However, Katalina ' Kitchen doesn 't deliver.My wife and I visited Monroe to help my mother who just had surgery, decided to stop by the mall to grab a bite to eat. We decided on Katalina 's Kitchen since it 's the only restaurant left in the mall of Monroe. We had our order taken, then found out shortly after that their choice of beverages were from a room temperature can. Come on! Go the extra mile, and make sure that pop machine works and you have a stock of syrup. No excuse. And at least if you 're gonna have Canned pop, at least have it refrigerated. Not doing that In the least bit is terrible for the customer experience.Then the food. Yes the food.The rice was flavorless, the beans were soupy and flavorless, both served in Styrofoam bowls. Along with my entree which was two small tamales. For 12.50 that was disappointing. Along with the drink not being included was incredibly disappointing. If you take a hit on the price a little bit to give back to the customer, the customer will come back over and over. Show the customer you care about their experience and they will always remember you and come back wanting more.Here 's the conclusion. Katalina 's Kitchen, don 't respond to this with a I 'm sorry you feel this way because I read the reviews after eating here and I realized many of them were right.You have potential, just do better.

I got 2 tamales n i had to go back n get 6 more!!! absolutely outstanding

This place and the staff are absolutely amazing. I brought my whole family here and they treated us with such hospitality. We can’t wait to come back. Afterwards we enjoyed a movie at the theatre. Support small family owned businesses!

The Tamales are REALLY GOODOn our visit we was greeted by A Friendly Staff and we got Fast Service ?Everything we ordered was GOOD and at a Fair Price.This was our 1st time eatting here and Most definitely will be a returning customer.

Good food and very friendly. The tamales were so good!