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Przekaż informację zwrotnąWaited over an hour for my to-go order. Ended up leaving without my food because it took so long. As I was waiting someone also found hair in their food. I won’t be returning to this location due to poor customer service. Management should think about not accepting carry out orders during peak hours if staff can’t keep up.
Service at the bar was virtually non-existent. I got a beer pretty quick when I arrived but wasn't offered a menu and the bartender walked away and was gone for 20 minutes. I left cash for my beer and walked out. I was starving, but it's all good because El rancho had me covered. The other 2 locations in town have fantastic bar service. Highly suggest them over downtown. This review does not reflect actual table service. Would have loved to leave a food review but unfortunately, I never got that … – show
Food is always good as was the case this time. Seating however is very uncomfortable.
A little inconsistent, but when it's good, it's great
The other locations are AMAZING, but the downtown location is absolutely terrible. Will put you on hold if you are ordering pick for over 20 minutes, and will never get back to you if you have a complaint. I have grown up here in Columbia and have climbed my ranks through bars and restaurants so I understand the customer service side of everything. I ordered door dash and the issues with them was taken care of but the food quality needed to just be mentioned. I wasn't looking for money or “att … – show