Paramount Fine Foods Heartland

I was in a few paramount locations, including brampton, pearson airport and downtown toronto and I'm always happy. the falafel is fresh and tastes great.

Delicious salads, humus and sides (including naan) very authentic and great atmosphere. some of the menu items are unfortunately non-vegetarian, but the options that are vegetarian friendly are absolutely delicious!

The service at this location is horrible! I ordered a Shawarma wrap for take out- on previous visits I was told go with that option if you're in a rush. Well 15 minutes later still no sign of it. Keep in mind the meat is already cooked and literally takes a few minutes to put together. I cancelled and walked out. The place did not seem overly busy. Lots of empty tables and no explanation given by Kamal (apparently a manager). You should treat your customers better - you've lost this one. I'd avoid this place.

Posted some photos from the experience my wife and I had yesterday at Paramount - Heartland location, you be the judge. We were there at 5pm, it wasn't busy at all. The food served to us wasn't fresh, I am so disappointed and I felt cheated when I saw the condition of the food which was served to us. I am not a difficult customer and I don't create a scene either but since yesterday I can't forget the worst experience I have had and the upset stomach. There were chunks of chicken skin in my shawarma platter and the salad was stale, the fattoush salad we order didn't have the crispy chunks of fried pita it comes with. Small portions with lots of stale fries , is this what you call fine foods?! The service was extremely slow, we had to look for someone to give us more pita bread. The restaurant wasn't busy at all, we clearly mentioned our table number to the server and she ended up serving the bread at another table. I spent most of time time scavenge through our order and left with plates full of old food which seemed microwaved. $45 for two platters and fattoush salad.

We come to Paramount on average 2-3 times a month. The food is so fresh. The falafel are out of this world!!!! I always get the salad with chicken shwarma. The staff are so friendly and helpful and the ambiance is clean and inviting. I love the traditional music.The menu has such a variety that no one can be disappointed. It's a must try!