Maple Leaf Lounge (international)

This is by far the worst airport lounge I have ever experienced. The bathrooms are absolutely dreadful—every stall was falling apart, held together with tape, and the paint was peeling off the walls. The food looked unappetizing, and hardly anyone seemed to be eating it. Finding power outlets near the seating was nearly impossible, and the seats themselves were uncomfortable. On a positive note, at least one of the staff members who checked me in was friendly. However, the floor was a mess with food scattered everywhere. It's really unacceptable that this place is operating in such a condition.

The space is small and cramped, and the overall food selection is lacking, which doesn’t give a premium feel at all. However, the showers are quite nice, and the lighting and view of the tarmac are a definite highlight!

The lounge is perfectly fine with plenty of comfortable seating. It offers genuine food and drinks, not just snacks. I was hoping for a bit more from an AC lounge at a flagship airport, though. The most annoying aspect was the people having phone conversations in the area designated as no phone conversations. However, that’s not the fault of AC.

Replace checkin staff (especially the bold headed arrogant guy in a mask named Charles) and it will be an OK lounge.Terrible first impression topped off with below average cleanliness and untrained staff.Quick tip to management staff talking out loud next to the buffet bar that dishwashers aren’t working and they COULDNT properly clean the cutlery is not just a turn off. It questions management competency to run the place.Air Canada lounge operations team this is particular lounge is a shame. There’s Air Canada Cafe in the same airport that is 10000x better. Please do necessary changes to make international lounge on par with the rest.

Terrible customer service. There are always so many people, so if you’re coming here to chill, don’t do it. The lady near the buffet was so rude for no reason. All I asked her was do you guys have any chips or snacks for kids? And she responded in a very rude tone, “no, we don’t have that kind of stuff here”. They also had very limited options, and everything was almost completely gone. It was ridiculous. What’s the point of even being in a lounge?