Moltens At Mercure Milton Keynes Abbey Hill

Went for meal with a friend and was very disappointed in the service. The food took along time and the drinks. The meal was not served at the same time and waiting was unacceptable. My friends meal had to be sent back three times until they were both ready to be served . We asked to speak to the manager and was told he was too busy he then gave us a discount on the bill. The manager refused to speak to us completely ignore us which was so very rude . The whole experience was such a let down as this restaurant was recommended I wont be going back in a hurry.

After experiencing cooking my own tender steak on hot Volcanic rock there is only one bad point I can say about this place and it was just one server that let them down. Reviewing Molten 's Mediterranean Restaurant: The food was delicious, all but one of the waitstaff were helpful, genuine and polite, and worthy of a tip. We had the entire dining hall to ourselves for a big party of ten for my mother in law 's 70th birthday. Food was served promptly, hot, and without error. We stayed for coffee afterward and it was here things took a turn. Sitting in the lounge area afterward, the main waiter, maybe a manager, I don 't know, served us coffees. I asked the female waitress who took the order if I could have a decaf mocha with oat milk (because I 'm allergic to coffee and milk) and she said it was no problem. This waiter, who 'd been a bit disingenuous when serving us dinner, returned with our hot drinks and announced an oat milk mocha. I asked because I always like to check before putting something into my body that could harm me if it was decaf. He said no, they didn 't do decaf and looked at me like I was an idiot. I felt embarrassed in front of my entire family but knew that the waitress before had said that was fine. I sent it back and he didn 't even apologize. Also, the bill was wrong. My poor father in law had to spend at least twenty minutes getting this same guy to remove items two bottles of expensive wine to be exact from the bill. I 'm not sure if they charged for my mocha coffee but I hope not. I didn 't think to check. Overall, most of the staff are great, the food is excellent if a little expensive. They don 't serve decaf coffee or so the rude waiter told me, speaking to me as if I 'm an idiot for asking for decaf but the place is well decorated, I guess? Would return but would check the bill meticulously and wouldn 't dare ask for decaf coffee. Did enjoy cooking my steak. And would also say that the vegetarian meals should be larger. My boyfriend is a man, not a mouse. Oh, and when I called up before to ask about allergies for the menu, they were very kind and helpful and went out of their way to email me the menu and a list from the chef of all the things I was safe to eat. So this is why they get a four out of five, not a three.

I visited the restaurant twice this week - once to redeem a Volcanic Rock Groupon Voucher and the second time for lunch. Kayleigh, a lovely lady, helped us book the Volcanic Rock experience and was very accommodating when we needed to change the booking to a different day. However, when we arrived for our booking, we were disappointed to find that the options for the voucher were limited to Sirloin or Rib-Eye steak, despite the voucher originally offering a choice of Chicken, Pork, Tuna, Lamb, and Steak. Our steak was overcooked, but we couldn't inform the staff as they did not check on our meal. When we finished, we were not asked about our meal but instead offered the dessert menu, which we did not find appealing. When we returned for lunch, my mother's mushrooms on toast were disappointing, and my Chicken Caesar Salad was lackluster and overpriced. We did not complain as we had to leave for work, but I would like to thank Kayleigh for her exceptional customer service on both occasions.

I purchased the steak Groupon deal for two with wine and had it cooked on a volcanic rock. The meal was delicious and definitely worth the Groupon price. I will definitely be returning to this restaurant again.

Impressive service, food and decor. We were amazed by the quality, presentatio, service, decor, garden very nice And as we were locals, we had even offered £15% of food and drinks, on presentation on our proof of address. Bonus. Well done to the amazing team I had one of the best fish and chips too