Chocolat - Milton Keynes

Ditto the last comment. I can certainly say that the staff in here would never be able to get a job in Costa, Starbucks, Pret or Nero. The service was soooooo slow and unprofessional. Staff talking about hair do’s It makes me wonder if this is another example of racism towards me because subsequent customers were served quickly and with a smile!!!

Don't expect a warm welcome,a smile or even eye contact....spend £49.50 and not a thank you or have a nice day,we were the only two customers in the shop at this time so not busy or any excuse for the rudeness and this is not the first experience of this attitude

I had an iced drink and a slice of Victoria sponge. Very nice and had an unexpected 20% off due to signing up for the rewards card! Lovely restaurant area which seems to be popular, and friendly staff.

Always love the drinks at Hotel Chocolat love the iced hot chocolate with the chocolate cream which is top notch. Had an accident with a drink and they were so lovely and helpful

Had a bad experience two weeks ago and was given a voucher for a free chocolate brownie. Returned yesterday to redeem said voucher. I was told by a rather stroppy girl no brownies . Me: can i have a different cake then please? . Her: No you can 't, its not my fault the delivery didn 't arrive. Why did you get the vouchers in the first place? . Me: can I see the manager? . Her: no he is on holiday (same excuse as two weeks ago). As a customer paying £7 for two hot chocolates I expect rather more service and less attitude. I hate to say it but we won 't be returning unless we get an apology, although I doubt the manager will see this as he is on his never ending holiday.