Papa Johns Pizza - Milan

I have given this restaurant multiple chances, but it always disappoints. The only reason I continue to come here is because it's the only place that delivers to my address. Recently, I have been opting for takeout instead. The food is consistently good and the store is clean, but the service is lacking. The estimated pick-up times are never accurate. For example, I ordered a large cheese pizza and was quoted 10-13 minutes. However, when I arrived after 15 minutes, I found out that they had not even started on the pizza. Despite their excuse of being busy, the screen showed no orders. Overall, the food is delicious but the wait time and service leave much to be desired.

This restaurant is a disaster! I will never order from here again. They act like there is something wrong with your phone, as if you can't hear them. And when you try to correct them on their mistakes, they give you a hard time. It seems like they don't even want to work! If they aren't there to provide good service, they should just stay home. The customer service is terrible.

Cici is amazing, she is the best! She is super friendly, sweet, and has an all-around awesome personality. She is also reliable and the best driver.

Papa John’s Milan, TN. Ordered a pizza for delivery at 9:00pm. They said it would be delivered in approx. 30minutes. After 55 minutes, I called to check on the status. A 3rd party advised the order was voided at 9:48pm. The 3rd party said they would connect my call directly to the Milan, Tn restaurant but of course they wouldn’t answer until after they closed at 10:00pm. Was never able to speak with anyone at Milan, Tn Papa John’s in regards to why they voided my order without notifying me. Will definitely be getting my pizza delivery from another restaurant in the future.

Pizza was not great bit has been in past. The sauce was good. Can not text or use app with