Dunkin' - Middlefield

I wish I could rate this restaurant a zero. Unfortunately I cannot. The service at this particular Dunkin is subpar. Take a look at the picture I'm adding in here. They couldn't even bother to take the paper off the cheese. It's not real complicated and they're not really cooking anything they're just warming it up. I reported this to customer service and although corporate said the store would contact me, the franchise owner couldn't be bothered to contact me at all. I will never be going to this Dunkin ever again. I suggest no one frequents this restaurant.

Not my favorite dunkin donuts, the kids that work here are not very helpful and have punk attitudes. I feel like sometimes i want to just walk out without buying anything because it can be frustrating. They cant make frozen coolattas they say...they dont have this or that alot of times..One kid in particular was giving me such a big attitude because i interrupted his conversation about whatever stupid stuff 17 year old gamers talk about he kept huffing and puffing when i was ordering and almost lost it when i asked for donuts. I mean i get it, its work right. But if you cant do your job and treat people with respect then maybe you shouldn't work there and go back to living in your moms basement...i guess living in a nice town with money gives people a sense of entitlement because they would rather not have to work but do i as the customer need to get triggered over bad service? Why? Its only coffee and donuts. But anyway. Ill digress, i was young once too. This does not happen every time but it happens enough.

Possibly the worst Dunkin around. You need to get here before 7am or you get terrible service. They gave me the wrong order AGAIN today, and I got the same attitude I get every time they mess up and I politely ask for the correct order. Gave me a latte with whipped cream and I asked for a cold brew coffee. It's frustrating because this is closest to my house. I have submitted a formal complaint before and got coupons as a sorry and literally no change of their service. I don't need coupons I need the right products that I ordered and a decent attitude.

The employees there always seen like they are sleeping in the morning. They are rude , never cheerful, never a smile or a friendly greeting most of all they NEVER say your welcome even when I say please and thank you..Im guessing they are not trained properly by management?

Unbelievable how long you wait in line at drive through...ohhh then the fun is ..when you order a bagel twist ..you have to cut it and add the butter and cream cheese bagel yourself..not to bad the mess it makes in the car...but to do this without a knife...yup had to park and go in for a knife...had I known I would not have waited in drive thru...ohhh the customer service is dry along with slow...I wonder during their interview process if they smile or even act alive...worst DD I have ever had the displeasure of visiting...moving along to another...my advise is skip this place and look for better service else where...as a matter of fact cumby's coffee is better and cheaper....takes 2 seconds ..and yes you have to go in for it...but you get exactly what you want ..first time around