New York Coffee Club - Mid Sussex

Needs improvement.........we had not been in this cafe for a while and it will a long while till we go again. As we came to the front of the queue, we had to wait as the person behind us had preordered and they were allowed to go ahead and order extra drinks too. Time taken by this customer was longer than usual as the person serving didn't listen and the order had to be repeated numerous times. The card machine was not working so cash only and then I was given the wrong change too much which I gave back.

I used to avoid this cafe as I found it dirty, noisy and claustrophobic. However it has recently had a makeover and I like it much more now. It is much cleaner and doesn’t seem as noisy or crammed. New manager (I think) is very cheerful, friendly and efficient. What would make it even better is if the other staff were friendlier too. Not important to some customers but it goes a long way for me to receive a smile with my order!

It has recently been decorated as it needed it! Looks great, however service is so terrible, slow, they dont listen properly to orders, its like they have no idea what you 're asking for even though they 've been working there for a while. An example today, coffee machine broken was broken and being repaired, that was fine, so i had a cold drink, she then asks the lady behind Hi can I get you coffee today? Lady said yes please can I have.... she then says no sorry we can 't, we can 't do coffee at the moment, the machine is not working ... Its such a weird experience.... don 't go if you 're in a rush!

Waited long for my coffee and staff are very unhelpful ,guy that seemed to be in charged had no clue what he was doing place is a mess

This place has gone downhill. Interior is dilapidated. Machines look dirty. Paper cups and no plates! Hardly any food selection. Won’t be back!