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Przekaż informację zwrotnąWe had made a reservation a week in advance, but arrived unexpectedly to the staff. The management seemed very unprofessional and it appeared that they had not been informed about our party of 13. Our waiter, Zay, did an exceptional job attending to our large group while also managing his other responsibilities downstairs.
We have been going to this restaurant for brunch before the Shelf Ice Brew Fest for a few years now. It has always been great with good live music, a nice atmosphere, delicious beer and drinks, and a decent buffet. However, this year the buffet was extremely disappointing. The biscuits were undercooked, the gravy was cold, the eggs were underdone, and the pizza was cold. That was all that was offered for $13 per person. It was such a letdown that we are disappointed we won't be returning for the Shelf Ice event in the future. It makes me wonder why they didn't put more effort into their buffet this time. It just seemed like a waste to even have it.
Good food and live music. Really good environment. They overbooked with my reservation which was a little annoying. But, the manager took extra time to get us a place to be seated.
We made a reservation for a party of six. Upon arrival we were dearly promptly. Things were going well until there was clearly some sort of mix up with a planned birthday party. They moved the party from upstairs and seated them all around our table in a section in the back. It immediately felt awkward, like we were crashing someone’s party. They kept adding chairs to the space and we were all crammed in. No fault of the party goers, but they were bumping into us. We were fine, just wanted to get our food, eat, and go so that the party could have our table as well. Our server was sweet and delightful but it was clear the restaurant wasn’t getting food out timely. Everyone rushed around panicked. We got a couple appetizers which were just ok. After an hour of waiting for our entrees, we started to inquire as to when our food would be out. Our server was hustling and trying her best. A manager stopped by and we explained that we felt crammed and it was odd to seat a party all around us, to which the manager offered to sit us outside on the patio. (It’s winter, it’s not heated and clearly a snarky comment). Telling a party who has nothing but patient to suck it up or sit outside is pretty disgusting. After an hour and fifteen minutes, 5/6 had their meals. It took an hour and a half for a salad. To their credit, they did take that off our bill, but to have someone wait the whole time and watch everyone else eat is poor service. I would have given zero stars but our waitress was really kind and attentive.
Our server Noah was fantastic! The beer was great, the food was delicious, and the atmosphere was welcoming. A perfect spot for a guys' night out or any other occasion.
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