Arby's - Miamisburg

Nice girl working the drink window and cashier. However, the girls at the food window were straight up rude. I am always nice to people, and I was very kind when I simply asked if the Arbys sauce was in the bag. She was rude throughout our whole interaction. I asked because I couldn’t see it at bottom of bag, and many times I have driven away to have to return because if it not being in the bag. So, I thanked her and drove away. Got down the road and we realized we didn’t have straws. So I returned and nicely asked for straws. What an attitude she had! I didn’t have an attitude and I am the one who was inconvenienced because they didn’t do their jobs properly. She literally shut the door on me before I could even say thank you. I prob won’t return. It was just bizarre the attitude I got when I was kind.

The manager changed drive thru person from someone polite and professional to a young boy who instead of handing out the order like the girl was getting ready to do. He actually took 3 orders. While the line was so long behind me I find it hard to believe he was even able to take one order. Then he started to walk away. I had to get rude and ask for my food. All he said was I just got here but in retrospect he was there for 10 minutes already. He finally handed me my food then I had to ask for my drink which I later found out the hard way it was a nasty root beer and not a diet coke. Big disappointment. I was not thanked nor asked if I need any sauces and was never given a straw or receipt. VERY UPSET AND DISAPPOINTED. WILL NOT GO BACK AGAIN FOR QUIT AWHILE.