Pollo Tropical - Miami Gardens

Unlike other Pollo Tropical's, this one was clean, did not run out of items, and I had good service. I see they incorporated vegan options which is nice to see.. Food was prepared as ordered. Keep up the good job.

Karol attended me she is at the cash register not sure if am spelling her name correct but she provided great customer service.I came here during peak hours which is lunch time. She helped me with my order to make sure I had it correct, she is super nice and attentive. She saw me in the line again and she called me to see if everything was okay with my order and she took care of it right away, nothing was wrong with it but I had decided to order another of the same. Pollo Tropical should hire more people like her. I usually don’t write reviews but she deserves it. Thank you very much Karol for your assistance, I very much appreciate it! :

Never go back there meat was burn wait like 2 hours

This location was a little slow; although it was the lunch hour. For some reason, maybe confusion or being too busy we couldn't get any sauce for our meal; thus the wait was extending beyond the food being warm so we just squashed the request. The Cuban sandwich was a little stingy on the pork portion otherwise food was good.

They really need to close this place down. The food looks terrible, tastes awful, and has a horrible smell. Everything tastes old. I will never return here. The chicken has a bad aftertaste.