Chipotle Mexican Grill - Methuen

I placed a delivery order through DoorDash from this restaurant, and after an hour, it still showed as pending. I waited for my order, but then received a phone call about 45 minutes later from someone in the office. They informed me that they didn't know where the order had come from, and that they wouldn't be remaking it. The staff member mentioned that the restaurant wouldn’t pick up the phone. Unfortunately, this is just one of many negative experiences I've had with Chipotle. It makes me wonder why we keep giving our money to a place that is known for such poor service.

I've been to this Chipotle quite a bit, and I believe the food is great overall. Whenever I go in person, I never have any issues with my order. However, I’ve encountered problems with delivery. For the past month, every time I've ordered a burrito to be delivered to my house, it has been completely missing the ingredients I've requested. I specifically ask for no meat and only veggies, yet in the last few weeks, my burritos have arrived with nothing but tears and disappointment. While the burritos are still delicious, I would appreciate being informed in advance if my order doesn’t include the requested veggies in the future.

They will only make someone at this place at the point where they do not even consider the details on online order for delivery. why ask, pay for additional portions of everything if they don't get it? reis was also cold. the workers just sit around and talk. I would say they go if they want to make their order right, but then again everything they see when they run in is airpods in their ears. the company must fire the brand management and the employees and start with new employees or switch off to retrain.

Idk, where you even start, but in the ground they have no sense of reason when it comes to food, in the ground they laid the aluminum foil for my burrito and they tipped it on both because so the side that my burrito would be touched on the table, but on the top of these multiples I saw them, lay recipes for dressing ontop of peoples food and burriot the only reason I come here is that the sales office, which is much better, closes at 7, which is far too early. just here, like an ast resort if salem is closed

This was the worst chipotle experience of my life. I haven't been to chipotle in a year because last time I got food poisoning. but I decided to try it again today. bad decision. I mobile ordered at 515, got to the store for pickup at 530, but didnt recieve my food untill 605. the employees could have cared less that there were 7 other people waiting. the store was filthy. when I arrived home to finally eat, I realized my order was COMPLETELY wrong and I had stale chips. i attached a picture of my order, look at it and TELL ME if that looks like something u would order. never will be getting chipotle again.