The Shell Shack Mesquite

Our waitress was very sweet and checked on us regularly. The food was fantastic, although very pricey.

Went to Shell Shack in Mesquite for the first time with my family for Valentine’s Day and it was a bad experience. It was first time so we had some questions but the waitress would never give me a straight answer. She hardly checked up on us. I wasn’t sure if drink were free refills til I had to call her over and ask. We understood it was going to busy but it was our first time there and didn't feel welcomed. The we had an issue with our bill that we saw once we got home. We left a tip cash although we didn’t get good service. But I checked my checking account and extra $50 was added to my bill. We tried calling the restaurant but they were busy which we understand. We left an automated message, waiting for a call back. They didn’t call us back. I had to call them the next to get an answer. The manager put me on hold then told me he would call me back. Come to find out the waitress had added a tip herself. The manager claimed the waitress confused tables and that’s why she added. So instead of giving an apology to me they made an excuse. Didn’t feel welcomed and felt taken advantage of. And I have already put in a contact form and never got a response or a phone call.

Our server Skylar was very attentive and offered great suggestions. The food was amazing. Thank you for making our Mardi Gras celebration so awesome with your upbeat attitude.

The food was great and the staff were incredibly helpful and friendly. I would definitely revisit this restaurant.

When gratuity is added it seems as if service is a hit or miss. Meaning the attentive is ok but not at expectation of what the gratuity is paying out.