El Pollo Loco - Mesa

I almost never write reviews, but that made me crazy. I have mold broccoli in my drive through order. My wife gagged when she opened it at home. So I called and spoke to a manager, and she even realized that the broccoli had brown ends?, but it was?ok?. I said this is mold!? She said, What should I do? I asked for a refund or at least partial refund. She said it's against politics to do that. And they continue to serve the disgusting, fun-loving broccoli!! This is the Power Rd location at I-60. I'm not back!

I give this place a one star. I recently ordered on their app and went to pick it up and the food was not ready when I arrived. While I was also eating my chicken, I found that most of the chicken from inside were pink so they were not fully cooked. I had to throw the chicken away and I have photos of the chicken from the inside and it shows the pink color. This is called food poisoning and I would not recommend this place to anyone.

Always popular polling locomotive to bad portions always smaller and smaller, while prices continue to rise... Restaurant is usually clean and things usually friendly ...once In a while is nice to eat some light lol

By far the best customer service compared to other Pollo Loco places I was. I ordered the chicken soup, this the second best tasting soup I had. The ratio of vegetables and chickens is also balanced. The fixings were 2 bags of tortilla chips 2 cups of sprinkle cheese with fresh oregano. Great combination!

The food here is delicious, the chicken is seasoned and cooked to perfection fire grilled, even the sides are delicious, and not only some add-ons... definitely come back for more!