Dunkin' Donuts - Merrimack

Busy, a bit disorganized, as they tried to give us someone else's order. Used the drive through...they were out of munchkins (9:30am on a Sunday)...Sourdough egg sandwich was cold and Boston cream Donut was put in the bag upside down...all of the icingwas stuck to the bottom of the bag, ugh!

I got a large hot coffee here and it didn't really taste like coffee. I suspected they re used the coffee grounds twice. It tasted like watered down coffee. I will not get coffee here ever again. Found a nice gas station down the road which has greatcoffee, go figure huh.

I've been a loyal customer at this Dunkin' since 2017. It's disappointing to see the staff getting fewer and fewer. I can see how stressed the remaining employees are as they rush to fill orders. This is a busy Dunkin' location, so why not hire enough people to handle the demand? It's hard to accept the notion that no one wants to work when wages stay the same while the cost of living continues to rise. Offer better pay, and you'll attract more workers.

We arrived at the drive-thru with a car full of hungry, caffeine-deprived people and placed a massive order. The staff seemed a bit uncertain a few times while processing our request, but they managed to get almost everything right. I received an iced coffee instead of a hot one, but since I enjoy both, it was no problem at all! They were very apologetic about the wait for our sandwiches, but honestly, there was no need for them to apologize! Thank you!

The food quality is disappointing, and frequently, you'll find yourself waiting 10 to 15 minutes from the speaker to the pickup window. Management is not supporting their staff adequately by failing to provide the necessary training and supervision.