First Street Coffee Station - Merrill

The coffee wasn't the worst I've had, but I was quite disappointed. They have a decent machine, yet when I ordered an iced mocha, the barista pulled a jug of pre-prepared shots from the cooler instead of using fresh espresso. The drink tasted burnt. While it wasn't terrible, it’s frustrating that they didn't utilize their nice equipment for my order. I won't be returning.

I waited in the drive-thru for 20 minutes. It was unbelievable. Definitely not worth the wait.

Contact these people. I spoke with a nice girl who answered the phone, but she didn’t know what type of coffee they serve.

Coffee with a side of….lecturing? My husband and I have been VERY regular customers for more than 2 years on our families morning commute from Wausau to take my husband to work. On Friday, we ordered coffee and then waited in line behind a single car for 15 minutes. We were debating the possibility of my husband being late for work because of how long the order was taking, but tried to stick it out and pulled up to the window when it was our turn. There was no one to be seen, no drinks on the counter. We waited another 2 minutes with no sign of an employee and made the decision that he needed to get to work, and left. This morning, after placing our usual order, we were greeted with not an apology, but a lecture about the wasted order. They stated “if you were having problems, you should have called and told us you had to leave”. This is a two way street. If they knew how short staffed they were on Friday, they could have informed us “hey, we are short staffed today, if you order coffee please know the order could take 15+ minutes to make”. We could have then made an informed decision of whether or not to order. Please know that because of how you chose to handle this situation this morning, you have now lost regular customers who have been purchasing coffee multiple times a week for years. Follow up: I wish that were true but sadly, it isn’t. We weren’t even going to say anything this morning, we understand things happen, but we were immediately confronted about how it was “a waste” for the business, politely tried to explain several times that unfortunately due to how long it took and having to get to work we had to make the decision to leave and the reply was “yeah, but it’s money..” and if “we” have problems then we should call and say we have to leave. There was never any mention of “I’m sorry”, the whole situation was put back on us as being solely our fault, which again as VERY regular customers was off putting.

This place should be a regular stop for anyone traveling the I39. The place has great staff, coffee and the grilled chicken wrap special they ran yesterday was absolutely delicious. That wrap, coupled with their creamy chicken wild rice soup was a home run.