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Przekaż informację zwrotnąLettuce was black, cookies stale, doubt they care too much about repeat business
I order a big caterer order for our company's retreat and they never showed up. I called several times and no one picked up... I really hope I can get a refund, this incredibly unprofessional. Will never be ordering from this place ever again.
I am HOPELESSLY addicted to the Sherpa sandwich with added sriracha. I should just start handing this place my paychecks. Service is always great, even when they're slammed, which is usual because again, the sandwiches are incredible. However, If you order online there is never a wait! It's always ready at the time specified on your receipt.Vegetarian options: GET THE SHERPA! ADD SRIRACHA! THANK ME LATER :
I think there sandwiches are of high quality but in my experience after about 10 experiences with them the quality stops there. My most recent experience was the worst. I placed an online order at 11:25 am for 4 items to pickup asap. It gave me a time of 70 minutes later when the food would be ready at 12:34pm. I was a little taken back by that for a relatively small order but I do know the general time to make a meal there is longer than the average so it wasn't a huge deal. I show up at this location at 12:30 to see about my order. I walk up to the Onine order register and stand there for about 20 minutes without being greeted or asked what i was there for. I sat down and then after being there for 50 minutes I was asked what order I was there for. At that time they were making my order. I received the order 45 minutes after the 70 minutes time I was originally quoted. Was the staff busy? Yes they were but this isn't an issue of being busy but rather having a poor process in place when receiving an online order. Hopefully they can get this process fixed or they will continue to lose customers who really enjoy the food but can't put up with that type of service.
Today I ordered my food online. It gave me a time of 1:15 PM. The staff seemed to be really short staffed but had great spirits. It was my first time there. My only criticism is that the I was looking for a French Dip and didn’t realize it was the Italian beef lolz. Great job guys on your hard work with the amount of orders you had. You have definitely earned a lifer today. Cheers.