Spicy Thai Ii - Meridian Station

Not sure if there is new ownership, or what – we've been ordering delivery from Spicy Thai II for years and loved their food and service, but the last two times we ordered they forgot half of one of the dishes we ordered (our order last month was missing the lettuce wraps for their Moon Harbor dish, and tonight on a Tuesday it was missing the rice for one of the entrees and everything was luke-warm . We called them after both deliveries to ask if they could deliver the missing half of the entrees, but they refused to deliver the missing items on both occasions, and instead just offered free egg rolls on our next order (this second time she did suggest this time that we could come and pick up the missing rice. I understand things happen, and the first time I was willing to think it was an honest mistake, but to have missing items again on the very next order is disappointing and is especially frustrating since they are not willing to try to fix the issue by either delivering the missing items or simply refunding us for the part of the order that was not delivered. We don't even usually order egg rolls, so their offering free egg rolls every time they short us isn't a good solution. We are are less than a mile from their location. I am sad to say that we won't be ordering again from them – it's too expensive to only get part of the orders. My original post (formerly 5 stars : We order takeout from Spicy Thai II all the time, it's delicious, the Panang with Fish is very good. Wontons, sesame tofu are delicious. Have not dined in, but their delivery is fast and good.

I used to order from here for over 10 years and it wasn’t until the last 2 times that I was duped. I believe ownership has changed and the customer service is beyond bad. The first time I had an order of Shanghai Moon which comes with lettuce to wrap the filling, but they didn’t bring the lettuce. When I immediately called back to let them know, I was told that it wasn’t worth their while to redeliver the lettuce but they would offer us some free spring rolls the next time we ordered. Straight up refused to give me what I paid for, and ruined our meal at the same time. I live less than 5 minutes by car away. We always give the drivers a decent tip. So after a bit of time had passed we thought we’d give them the benefit of the doubt and try again. This time they only gave us one small order of rice with two entrees. When I called them this time, same thing, we were told they would make us some and you can come get it, or we will comp you some cheap, greasy spring rolls on the next order. Again, not delivering what I paid good hard earned money for. Flat out said no! Both times refused to give me money back on an incomplete order. This time the food was warm and subpar. I don’t know what kind of flim-flam operation they are running there now, but by cutting corners and losing their clientele, an order of rice or a few lettuce wraps is a small price to pay to keep people from the neighborhood coming back. I will never order again from this local eatery. Sayonara baby, good luck with your penny pinching scams. Add it to the list of your typical, lousy, greasy inferior Asian food you can get in any city all across the USA.