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Przekaż informację zwrotnąI was disappointed during my recent visit to this restaurant. The waitstaff let us order our meals via a computer, which felt impersonal. The food we received lacked the care and love that used to go into its preparation. The once vibrant atmosphere has become sterile, making it less enjoyable to dine there. After being a regular for many years, I’m sad to say I don’t want to return. It seems the pandemic has taken a toll on one of my favorite places. Even fast-food chains like McDonald's maintain a more appealing experience, with staff who personalize orders and make sure everything is just right. I may have to choose the golden arches on my next outing instead.
After a long day of Christmas shopping, Deonte from Trip Three provided me with the best customer service I experienced all day. I don't often eat at Steak 'n Shake, but I think it just became one of my go-to burger spots. This young man was articulate, had a wonderful attitude, and really restored my faith in the younger generation. Many thanks to Deonte, and a big thank you to Steak 'n Shake for having such a remarkable employee!
Was horrible. the place smell bad, the floor was slippery like the hell, probably because it never changed the fat water from the kitchen. the hamburger was paper thin. the kerl came out to get the shells from the garbage container area and never cleaned the opposite that looked like a land fill. steak n shake should be ashamed of what they did on this site. it uses excellent with waiter who took care of her and burger, who they could see at least between the bungalow. never go there again, steak n shake should remove their names from the building from embarrassment.
Haven't been to this location in about 5 years. Last time I was there, it was a clean place, with helpful staff. Not so much anymore. Not only was my order incorrect, the place, especially the bathroom, looked like it hadn't been cleaned in months! Grease everywhere, no paper towels to dry your hands, and literally dried urine on the floors of the bathroom. Not to mention, the staff had their family and friends there, and my 7 year old daughter and I had to listen to them banter back and forth while we waited for and endured a sub par meal. I don't expect a 5 star experience at Steak and Shake, but I would expect at least some professionalism, and a clean place. Maybe if the manager wasn't out toking with her employees on their break, and before work, you would have the aforementioned amenities. To whomever is the franchise owner, you should probably just cut bait now, because this staff is worthless, and you're going to lose your business in the long run anways because of them.
The food was not that great. But, the shake was phenomenal. The fries tasted and felt like cardboard. The Burger was ok. Everyone was friendly and nice. The food was a decent cost. I can't remember the Burger name I had.
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